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*ALL staff, patients, and visitors are to be given a medical mask when entering the building. The medical mask must be worn while at ALL CHMC locations while in the facility.*

If you are interested in receiving the COVID-19 Vaccine, please visit the New York State Department of Health website to determine eligibility and next steps here or call the NYS COVID-19 Vaccination Hotline for eligible New Yorkers: 1-833-NYS-4-VAX (1-833-697-4829).

Are you or someone you know offering to volunteer at a NYS Vaccine Site?

Are you or someone you know seeking temporary work at a NYS Vaccine Site?

CHMC Nursing Advice Hotline & Respiratory Clinic: For those seeking local, immediate information on COVID-19, when to seek treatment, and how to seek treatment, contact the Nursing Advice Hotline, 315.713.6655, between 7 am and 3 pm, seven days a week, to speak to a CHMC representative. Press 3 to schedule an appointment at the Respiratory Clinic or speak to a nurse. Please leave a message if your call is not immediately answered.

COVID-19 Test results are also available on this line. Results are available 7 am to 7 pm, 7 days a week. Press 1 to go to the Results Hotline. Please leave a message if your call is not immediately answered.

COVID-19 Screening for School-Aged Children

Claxton Hepburn Medical Center is ready to serve your students during these times. Please see the information linked below regarding how students at your school can be either seen by a CHMC provider if they have COVID-19 related symptoms or have a drive up COVID-19 test if needed. If you send a student home due to COVID-19 symptoms we ask that you please send the CHMC COVID-19 Pediatric Workflow sheet, Parent Consent form, and Authorization for Release Health Information form home with the student. The workflow sheet will walk the parent through the process of having their child seen or tested, the parent consent form allows CHMC to communicate directly with the school regarding testing and results, and finally the Authorization for Release of Health Information form is a legally required to release any health information.

If the parent does not sign the Parent Consent form and/or the Authorization For Release form we will not legally be able to provide test results to the school. If we have the signed consent forms we will fax test results directly to your nurse’s office or to the designated fax number of your choice. If you have any questions or if we can be of assistance to your school please reach out to me. Either myself or someone from my team will get back to you as quickly as possible. We are here to serve our communities during these difficult times.

For more information on COVID-19 testing for school-aged children, please download our information packet.

Claxton-Hepburn Medical Center is ready to meet our community's needs while limiting the exposure risks for all of our patients and staff during the COVID-19 pandemic. Protocols and precautions are in place, so all of our patients can receive the necessary care and testing needed during this situation. These protocols have evolved as the pandemic progressed. CHMC, due to an abundance of caution with COVID-19 positive cases on the rise in the region, is suspending all visitation, except when medically necessary, or for family members or legal representatives of patients in end-of-life situations.

Patients with providers in the Medical Office Building and CHMC Health Centers must be unaccompanied unless assistance is needed or the patient is a minor.

Surgical patients in need of assistance may also have (1) companion at the time of their procedure.

Delivering patients may also have (1) support companion during their time with CHMC.

Emergency Department patients under the age of 18 may also have (1) support companion the duration of their treatment.

Questions? Please contact your caregiving team.

COVID-19 Screening at CHMC Facilities

In order to ensure the safety of patients, their families, and visitors, CHMC is enacting screening protocols for all those that enter CHMC’s hospital, clinic, and other facilities. There are protocols and plans in place to reduce the risks of spreading this infection and CHMC is working in coordination with state and local officials to safeguard our patients, staff, and visitors from COVID-19. We ask those visiting our facilities to be patient with the additional questions asked. They are a necessary part of our screening process. The screening questions will help clinicians ensure that those presented symptoms are treated with the appropriate cautions to halt the spread of the virus.

COVID-19 and Surgical Procedures Frequently Asked Questions: What You Need to Know About Your Upcoming Surgery or Procedure at CHMC During COVID-19

Visiting a CHMC Provider During COVID-19: Answers to Your Frequently Asked Questions.

Additional Resources

Helping Kids Understand COVID-19

For more information regarding the virus and the most up-to-date information the Center for Disease Control is frequently posting to their website: The New York State Department of Health is operating a 24-hour hotline at 1-888-364-3065, where you can speak directly to healthcare professionals with your questions about COVID-19. Local updates can be found on the St. Lawrence Public Health Department’s website:

Free COVID-19 Testing

NYS free tests are available through the NYS website here. Testing is by appointment only and not offered at CHMC or locally at this time. NYS residents can call the NYS COVID-19 hotline at 888-364-3065 for an appointment and testing location.