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COVID-19

Visitation Policy

Effective 12/15/2021

Outpatient Services

All visitation for outpatient services at CHMC facilities is suspended unless:
-The patient needs physical assistance
-The patient needs assistance due to an intellectual disability
-The patient is a minor
-Surgical patients are allowed (1) support person during their stay
-OBGYN patients can have (1) support person in ultrasound

All support persons are subject to all COVID-19 screening protocols.

COVID-19 Vaccination Clinics

CHMC will be offering COVID-19 Vaccination Clinics when available. The most up-to-date information on such vaccine clinics can be found here.

COVID-19 Testing

Due to travel requirements, more and more people are seeking COVID-19 testing. Most insurance companies will not pay for COVID-19 testing that is not medically necessary. Testing for recreational or travel purposes is not deemed medically necessary. Most insurance companies will only pay for medically necessary tests, such as COVID-19 exposure or those presenting symptoms of the coronavirus. More information can be found here.

CHMC Nursing Advice Hotline & Respiratory Clinic

For those seeking local, immediate information on COVID-19, when to seek treatment, and how to seek treatment, contact the Nursing Advice Hotline, 315.713.6655, between 7 am and 3 pm, seven days a week, to speak to a CHMC representative. Press 3 to schedule an appointment at the Respiratory Clinic or speak to a nurse. Please leave a message if your call is not immediately answered.

COVID-19 Test results are also available on this line. Results are available 7 am to 7 pm, 7 days a week. Press 1 to go to the Results Hotline. Please leave a message if your call is not immediately answered.

COVID-19 Screening at CHMC Facilities

In order to ensure the safety of patients, their families, and visitors, CHMC is enacting screening protocols for all those that enter CHMC’s hospital, clinic, and other facilities. There are protocols and plans in place to reduce the risks of spreading this infection and CHMC is working in coordination with state and local officials to safeguard our patients, staff, and visitors from COVID-19.

We ask those visiting our facilities to be patient with the additional questions asked. They are a necessary part of our screening process. The screening questions will help clinicians ensure that those presented symptoms are treated with the appropriate cautions to halt the spread of the virus. Medical masks must be worn at all times at any CHMC location.

COVID-19 and Surgical Procedures Frequently Asked Questions: What You Need to Know About Your Upcoming Surgery or Procedure at CHMC During COVID-19

Visiting a CHMC Provider During COVID-19: Answers to Your Frequently Asked Questions.