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For Patients & Visitors

Current Visitation Policy

All visitors and persons requiring services at the hospital and various offices and health centers are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital.

  1. You will be asked the required screening questions
  2. You will be required to provide the screeners your name and contact information.
  3. You will have your temperature taken
  4. You will be given a visitor pass
  5. You must wear a mask
  6. Visitors must be 18 years of age or older
  7. Visitors must practice social distancing of 6 feet

During your visit:

  1. You must wear a mask at all times. Please bring a mask with you. CHMC will supply you with one mask if you do not already have one. You can remove your mask to eat. If a provider or staff member enters the room, you must re-apply your mask.
  2. Practice social distancing in the facility. You must stay in the patient’s room except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave. You cannot accompany them to tests outside of their room. Visitors can use the public restroom or spend time in the outdoor areas.
  3. Practice proper hand hygiene when entering the facility, before entrance into patient room and on exit of patient room.
  4. Hand sanitizer is available in main hallways and patient rooms for visitor use.

Please click here for a full explanation of our current visitation policy.

For a guide on Being a Good Visitor to CHMC during the pandemic, please click here.

At Claxton-Hepburn Medical Center (CHMC) we understand the current COVID-19 pandemic has created a great deal of uncertainty within our community. The news changes daily, and most of our lives have been thrown into a new normal as businesses and schools remain closed, and we are asked to isolate at home.

With so many unknowns, we want you to rest assured knowing CHMC remains open and our healthcare professionals are actively ready to assist you during these times. Despite the evolving and ongoing pandemic, we remain dedicated to providing high-quality, personalized care to our patients and their loved ones for emergent and essential in-person appointments, testing, treatment, procedures, and surgeries.

However, we also understand there are valid concerns about visiting a doctor’s office, ED, or hospital right now. We’ve compiled a list of answers to frequently asked questions about what to expect when you visit a CHMC facility, our virtual visits, as well as the safety procedures we have in place to protect our patients during their visit.

Resources for patients and visitors:

If you can’t find the information you need from the links above, or would like to speak with a member of our staff directly, contact us online today. A friendly member of our team will be happy to assist you.