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For Patients & Visitors

Claxton-Hepburn Medical Center is ready to meet our community's needs while limiting the exposure risks for all of our patients and staff during the COVID-19 pandemic. Protocols and precautions are in place, so all of our patients can receive the necessary care and testing needed during this situation. These protocols have evolved as the pandemic progressed. CHMC, due to an abundance of caution with COVID-19 positive cases on the rise in the region, is suspending all visitation, except when medically necessary, or for family members or legal representatives of patients in end-of-life situations.

Patients with providers in the Medical Office Building and CHMC Health Centers must be unaccompanied unless assistance is needed or the patient is a minor.

Surgical patients in need of assistance may also have (1) companion at the time of their procedure.

Delivering patients may also have (1) support companion during their time with CHMC.

Emergency Department patients under the age of 18 may also have (1) support companion the duration of their treatment.

Questions? Please contact your caregiving team.

For a guide on Being a Good Visitor to CHMC during the pandemic, please click here.

At Claxton-Hepburn Medical Center (CHMC) we understand the current COVID-19 pandemic has created a great deal of uncertainty within our community. The news changes daily, and most of our lives have been thrown into a new normal as businesses and schools remain closed, and we are asked to isolate at home.

With so many unknowns, we want you to rest assured knowing CHMC remains open and our healthcare professionals are actively ready to assist you during these times. Despite the evolving and ongoing pandemic, we remain dedicated to providing high-quality, personalized care to our patients and their loved ones for emergent and essential in-person appointments, testing, treatment, procedures, and surgeries.

However, we also understand there are valid concerns about visiting a doctor’s office, ED, or hospital right now. We’ve compiled a list of answers to frequently asked questions about what to expect when you visit a CHMC facility, our virtual visits, as well as the safety procedures we have in place to protect our patients during their visit.

Resources for patients and visitors:

If you can’t find the information you need from the links above, or would like to speak with a member of our staff directly, contact us online today. A friendly member of our team will be happy to assist you.