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Pricing Transparency

It is our goal to provide each of our patients and their families to have the best healthcare experience possible. That is why we are committed to providing you with information that helps you make well-informed decisions about your care.

If you have questions or need more information about a bill for services you’ve received or for information about the price of a future service, please contact our Patient Financial Services staff at 315-713-5117 or 315-713-5118.

Entrust in us…….

In alignment with community needs and feedback, we have developed a comprehensive strategy to ensure that our patient needs are being met, and have established additional procedures and protocols to ensure your satisfaction both pre and post services rendered. “Entrust in us” as we solidify our commitment to our valued patients and community by ensuring transparency and satisfaction from start to finish, including scheduling, financial counseling and full resolution of your balance.

Claxton-Hepburn Medical Center is committed to providing full transparency in the pricing for services rendered at any of our campus locations. The organization routinely reviews pricing to ensure that the costs of services are both competitive and affordable.

Service excellence and patient satisfaction are very important to us. We understand that coming to the hospital for care can be an anxious time and that the bills associated with your care can be difficult to understand. We hope the information provided here will be helpful. If you ever have questions about hospital charges, please contact us

Please understand that this information is meant to explain how hospital charges are determined and provide a general idea of prices for the most common inpatient, outpatient, and diagnostic procedures provided by Claxton-Hepburn Medical Center locations. The charges listed are average estimated prices for medical procedures and are subject to change.

The amount a patient is responsible for paying varies and is determined by your insurance plan. We encourage you to contact your insurance carrier in order to fully understand your health care coverage, including deductibles and copays. For more information on pricing transparency, please download our Pricing Transparency Guide below.

Financial Assistance Policy

Patient Price Information List

Shoppable Services

Contracted Payers

CHMC Employed/Contracted Professionals

A listing of CHMC Contracted Professionals can be found here.

Disclaimer: Claxton-Hepburn Medical Center determines its standard charges for patient items and services through the use of a chargemaster system, which is a list of charges for the components of patient care that go into every patient’s bill. These are the baseline rates for items and services provided at the Hospital. The chargemaster is similar in concept to the manufacturer’s suggested retail price (“MSRP”) on a particular product or good. The charges listed provide only a general starting point in determining the potential costs of an individual patient’s care at the Hospital. This list does not reflect the actual out-of-pocket costs that may be paid by a patient for any particular service, it is not binding, and the actual charges for items and services may vary.

Many factors may influence the actual cost of an item or service, including insurance coverage, rates negotiated with payors, and so on. Government payors, such as Medicare and Medicaid for example, do not pay the chargemaster rates, but rather have their own set rates that hospitals are obligated to accept. Commercial insurance payments are based on contract negotiations with payors and may or may not reflect the standard charges. The cost of treatment also may be impacted by variables involved in a patient’s actual care, such as specific equipment or supplies required, the length of time spent in surgery or recovery, additional tests, or any changes in care or unexpected conditions or complications that arise. Moreover, the foregoing list of charges for services only includes charges from the Hospital. It does not reflect the charges for physicians, such as the surgeon, anesthesiologist, radiologist, pathologist, or other physician specialists or providers who may be involved in providing particular services to a patient. These charges are billed separately.

Not included in pricing is a 9.63% New York State mandated surcharge. Individuals with questions about their out-of-pocket costs of service and other financial information should contact the hospital or consider contacting their insurers for further information.