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Financial assistance

Financial issues can cause stress even when we are in the best of health. Paying for healthcare has gotten a lot more complicated over the last several decades. Unless it's your job to know the system, it's hard to understand all the rules and to know all the financial assistance opportunities for patients. Claxton-Hepburn is here to help you. For information about Claxton-Hepburn's prices, please click here.

Online bill pay

No one will be denied services based on their ability to pay, and discounts are available based on family size and income.

At Claxton-Hepburn, we have two full-time professional financial counselors who can help identify, assist and support our patients and their families who need financial assistance to pay for their medical care. This assistance includes assessing the patients' liability, linking patients to available government funding sources, and determining whether they are eligible for charity care or financial hardship treatment.

Patients requesting payment plans or financial hardship consideration are identified as early as possible in the registration/admission process so the necessary documentation, research, and approval can be completed before services are provided.

What else can we do for you?

  • We can help you understand your bill.
  • We can help you if you have any confusion or questions regarding your insurance explanation of benefits or your Claxton-Hepburn bill.
  • We can schedule you for an on-site Medicaid appointment.
  • We offer inpatient assistance for completing Medicaid forms if you are eligible.
  • We collect co-payments when you are registered for services so you don't have to worry about paying them later on.
  • We offer convenient hours: Our cashier's office and our financial services office are open from 7:30 a.m. to 4 p.m.
  • We are easily located and disabled-accessible, located off the main lobby of the medical center.
  • We accept most major credit cards for payment.
  • We offer payroll deduction to our employees.

Health insurance plan participation

Listed here are insurance companies with which Claxton-Hepburn Medical Center currently partners. Please contact your health insurance company directly to determine if your plan is included. Our medical center-employed physicians participate with the same insurances.

Government programs

  • Medicaid.
  • Medicare.
  • Tricare.

Healthcare Exchange plans

  • CDPHP.
  • Excellus.
  • Fidelis.
  • Health Republic.
  • MVP.
  • Today's Options.

Medicaid Managed Care plans

  • Excellus.
  • Fidelis.
  • Total Care.
  • UHC.

Medicare Managed Care plans

  • Atena.
  • Excellus.
  • MVP.
  • Today's Options.
  • UHC.
  • WellCare.

PPO, HMO plans

  • Atena. 
  • CDPHP.
  • CIGNA.
  • EmblemHealth/GHI.
  • Excellus.
  • MultiPlan/PHCS.
  • MVP.
  • POMCO.
  • UHC.

If your health plan is not listed above, please call your insurance company directly.

Services billed separately

The physician services provided in the hospital are not included in your hospital charges. Physicians who provide services at Claxton-Hepburn Medical Center may or may not participate in the same health plans. They include affiliated physicians, radiologists, anesthesiologists and lab work. Please check with the physician who arranges your hospital services to determine the plans in which they participate. The names, addresses and contact information for physicians whom CHMC employs, as well as groups of physicians and providers with whom CHMC contracts to provide services such as anesthesia, pathology, and radiology, are listed below. Please refer to these lists to contact any provider listed.

Patients may receive additional billing from the following:

TeamHealth - emergency room physician billing

Akron Billing Center
6585 Ridge Park Drive
Akron, OH 44333

Advocate Radiology Billing - radiologist billing

Advocate Radiology Billing
10567 Sawmill Parkway, Suite 100
Powell, OH 43065

Medical Management Resources - anesthesiology billing

Medical Management Resources, Inc.
P.O. Box 2005
East Syracuse, NY 13057

Healogics Specialty Physicians - Wound Healing Center physician billing

Healogics Specialty Physicians
5220 Belfort Road, Suite 130

LabCorp - laboratory pathologist billing and specialty testing

P.O. Box 2240
Burlington, NC 27216-2240

Hospital affiliations

Claxton-Hepburn Medical Center maintains an affiliation with River Hospital, Alexandria Bay, New York.

View the employment status of providers at CHMC.