Patient Financial Services  

We're here to help!
Financial issues can cause stress, even when we are in the best of health. Paying for health care has gotten a lot more complicated over the last several decades. Unless it's your job to know the system, it's hard to understand all the rules and to know all the financial assistance opportunities for patients. Claxton-Hepburn is here to help you.

At Claxton-Hepburn we have two full-time professional financial counselors that can help identify, assist and support our patients and their families who need financial assistance to pay for their medical care. This assistance includes assessing the patients' liability, linking patients to available government funding sources, and determining whether they are eligible for charity care or financial hardship treatment.

Patients requesting payment plans or financial hardship consideration are identified as early as possible in the registration/admission process so the necessary documentation, research, and approval can be completed before services are provided.
 
What else can we do for you?  

• We can help you understand your bill.  
• If you have any confusion or questions regarding your insurance explanation of benefits or your Claxton-Hepburn bill we can help you.  
• We can schedule you for an on-site Medicaid appointment.  
• We offer inpatient assistance for completing Medicaid forms to those eligible.  
• We collect co-payments when you are registered for services so you don't have to worry about paying them later on.  
• We offer convenient hours; our Cashiers Office and our Financial Services Office is open from 7:30 a.m. to 4:00 p.m.  
• We are easily and handicapped accessible; located off the Main Lobby of the Medical Center.  
• We accept most major credit cards for payment.  
• We offer payroll deduction to our employees. 

If you have any questions please call or email us.

Patients with last names (A-L) call Caitlyn Osypiewski at 315-713-5117 or email cosypiewski@chmed.org

Patients with last names (M-Z) call Denise Laflair at 315-713-5118 or email dlaflair@chmed.org